What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
What happens if I am not available to receive my parcel?
Should you not be present when our courier/Transport Agency attempts to deliver your parcel, our courier partner/ Transport Agency makes attempts to reach you via a phone call or SMS or both. Please ensure that you take calls from our courier partner/ Transport Agency to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier/ Transport Agency will hold on to your parcel until you don’t accept the same, hence all the additional cost charged by the Transport Agency will be borne by you. Our responsibility is to send the Bill-T to you post which you need to collect your parcel. If you delay in collecting the parcel and if the parcel appears damaged then we won’t be responsible. Hence, once the Bill-T is received by you then it’s your responsibility to collect it timely from the Transport Agency.
What should I do if I receive a damaged parcel?
Please do not accept any parcel in case the packaging appears damaged or tempered with.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse your parcel, please write in to us immediately via an email to: firstname.lastname@example.org
I have received a defective item or my order is incorrect?
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel on the contact number provided or via an email to email@example.com